Pocketalk

Pocketalk is redefining the role of language in organizational and operational success. By breaking down communication barriers, the company empowers businesses, schools, healthcare providers, and governments to engage more effectively with the diverse populations they serve. With a focus on speed, security, and accuracy, Pocketalk’s innovative translation solutions enable seamless real-time communication, fostering inclusion and understanding where it matters most.

In pursuit of its mission to deliver enterprise-grade translation solutions, Pocketalk has joined forces with 1NCE, a global leader in connectivity. This partnership underscores Pocketalk’s commitment to providing reliable and secure tools that help organizations streamline operations and connect with confidence. By delivering cost-effective, high-performing solutions, Pocketalk ensures that meaningful conversations remain at the heart of every interaction.

https://www.pocketalk.com/

Background

Founded in 2017, Pocketalk Corporation is a global company providing AI-powered translation devices worldwide. Their translation solutions enable spontaneous conversation across languages, while analytics software provides custom reporting on everything from the number of translations to languages used. With Pocketalk’s proprietary technology, organizations have the tools and insights needed to create a more efficient, synchronized and satisfied workforce. Their data protection practices make sure every communication is secure and confidential. The Pocketalk series, which includes models like the Pocketalk W, Pocketalk S, and Pocketalk S Plus, is designed to welcome everyone to the conversation with instant, two-way translation capabilities. Near the end of 2024, Pocketalk launched its latest model, the Pocketalk S2, to further enhance smooth and secure communication for users around the world. This new generation of translation devices comes with enhanced features like automatic detection of two pre-selected languages, improved battery life, and advanced integration with Pocketalk Analytics for secure management of conversation data.

Challenge

From the classroom to the waiting room, the warehouse to the hotel lobby, Pocketalk is working to create a better, more connected world—a world where everyone is welcome to conversation. To grow even faster and support their customer’s communication, the company was searching for multinational connectivity options.  With the launch of the Pocketalk S2, they faced a challenge of ensuring reliable, cost-effective connectivity for users globally. As the device is intended for global use, Pocketalk needed a solution that could provide extensive coverage while maintaining security and optimizing operational efficiency. The company was particularly focused on reducing the complexities associated with managing large volumes of SIM cards and minimizing the associated operational costs.

1NCE Solution

The partnership with 1NCE allowed Pocketalk to enhance global connectivity for our diverse customer base across verticals like education, healthcare, government, logistics and more. Through this collaboration, they have expanded their network reach from 144 to over 170 countries and regions, ensuring seamless, real-time translation for Pocketalk S2 users worldwide. In addition, the company optimized their connectivity costs and simplified connectivity management with 1NCE IoT Lifetime Flat model, enabling high-quality service while supporting the growing demand for translation solutions.